FAQs

What are the available shipping methods?

We offer Royal Mail 24hr tracked as our shipping method. For more information on this service please feel free to visit Royal Mail's website. Please note the following important information: ● Upon placing your order, you will promptly receive a confirmation email. ● Once your order is dispatched, you will receive an email with your tracking details for easy monitoring. ● The delivery timeframe commences upon shipment of your order. ● Orders submitted before 8pm GMT from Monday to Friday will be processed on the same day. ● Orders made on Sundays will be processed on the next business day. ● During peak periods such as Bank Holidays and Public Holidays, there may be slight delays in delivery. Please be aware that the mentioned times are approximations, and occasionally deliveries may take longer than expected. Kindly note that working days exclude weekends and bank holidays. Please note the cost of delivery may fluctuate due to the suppliers (Royal Mail) increasing or decreasing their pricing. We recommend checking the cost of delivery at checkout before proceeding further.

How can I track the status of my order?

Upon placing your order, expect to receive a shipping confirmation email containing all necessary details to track your shipment. This email will provide a tracking number along with a direct link to the carrier's website, enabling you to monitor your package's progress. To track your order, simply click on the link provided in the email and input the tracking number. From there, you'll have access to real-time updates on the status of your shipment, including an estimated delivery date. In the event that you encounter difficulty tracking your order, there could be a delay in the carrier's website updates or a potential error in the provided email address during the ordering process. Should tracking issues persist or if you have any additional concerns, please don't hesitate to contact our dedicated team. You can easily reach out to us via our email info@wearinspire.com or by DMing us on any of our social platforms. We understand the importance of having accurate and current information regarding your order, and we're committed to assisting you throughout the entire process. Feel free to reach out to us with any questions or concerns – we're always here to help.

Is it possible to make changes to my order after it has been placed?

While we cannot make any guarantees, if you contact our team as soon as possible, we will try to rectify any issues before your order is shipped. Please note, once your order has been processed by our warehouse, we are unable to make any amends.

Can I cancel my order?

Although we cannot provide absolute assurances, if you reach out to our team promptly, we will endeavour to cancel your order before it undergoes shipment. Please be aware that once your order has been processed by our warehouse, we are regrettably unable to accommodate any cancellation requests.

What should I do if I'm missing an item from my order?

We apologise sincerely for any inconvenience caused! If, by any chance, you find that an item is missing from your order, please reach out to our team promptly, providing the following details: Your order number. The name of the missing item(s). Once we have this information, we'll swiftly and effectively address the issue to ensure your satisfaction. Please be aware that any claims regarding missing items must be reported within 7 days of the delivery date.

What should I do if I received the wrong items?

We're truly sorry to hear about the inconvenience! If, by any chance, you have received the wrong item, please get in touch with our team promptly, providing the following details: Your order number. The name of the item you were supposed to receive. The name of the incorrect item you received. A photo of the incorrect item, clearly showing the INSPIRE logo. Once we have this information, we'll work swiftly and efficiently to resolve the issue for you. You may be required to return the incorrect item to us. For guidance on how to proceed with a return, please refer to our returns policy. Please remember that all claims regarding orders with incorrect items must be reported within 7 days of the delivery date.

How do I proceed if I've received a faulty item?

We deeply apologise for any inconvenience caused! If, by any chance, you receive a faulty or damaged item, please reach out to our team right away, providing the following details: Your order number. The name of the faulty item. A clear photograph clearly showing the fault, along with a brief description. Upon receiving this information, we'll collaborate with you to swiftly and effectively resolve the issue. In certain instances, we might request that you return the item to us. For instructions on how to proceed with a return, please refer to our returns policy. Please remember that all claims regarding faulty items must be reported within 24 hours of receiving the order.

What is your returns policy?

Please refer to our returns policy.

How do I initiate a return for my item?

We know returning your items can often feel like a pain, but we’ve worked hard to ensure our returns process is quick and hassle-free. Returns can be made via our returns portal. You’ll need your: - Order number. You can find this in your order confirmation email. - Your postcode, email or phone number associated with your order. Some returns options require a printer. If you require any assistance regarding your return, please feel free to contact our team.

How long does it typically take for my refund to be processed?

Please keep in mind that delivery times for returns may vary depending busy periods and the chosen courier service. Therefore, kindly consider this before reaching out to our team. Upon the arrival of your return at our warehouse, you will be sent a confirmation email. Please note that processing your return may take up to 7 days from the time it reaches our warehouse. Additionally, it may take an additional 5 days for the refund to reflect in your account. Please be aware that during our sales periods, these processing times may be subject to change. If you haven't received a confirmation email regarding the receipt of your return after 10 working days, please contact our team. When reaching out, please provide the following details: Your order number. Your name and email address. The tracking number. Proof of postage, such as a receipt. Rest assured, we'll endeavour to swiftly and effectively address your query.

Do you offer exchanges for items?

Unfortunately, we do not offer exchanges at this time. If you require a different size or colour, please return the item and place a new order.

When can we expect a restock of your products?

As much as we’d love to be able to give our community the heads up about product restocks, unfortunately, we are unable to confirm exact dates.

Can you provide guidance on sizing?

Please refer to our size guide.

What should I do if I'm in between sizes?

If you are in between sizes we recommend sizing up on our current collections.

How can I get in touch with your customer support team?

You can contact our dedicated team via DMing our various social media channels or by emailing info@wearinspire.com. We aim to respond to all inquiries within 24 hours. Our goal is to ensure you have the best experience possible, and our team is here to help. Your feedback is important to us, and we're eager to assist you in any way we can. Please don't hesitate to reach out with any questions or concerns you may have.